Refund policy

Every Note by Note sample and travel spray is hand-decanted from an original bottle, so our returns policy is built around hygiene and fairness.

Damaged, leaking or wrong items

If your order arrives damaged, leaking, or is not what you ordered, contact us within 7 days of delivery with your order number and a photo. We will send a free replacement or give you a full refund to your original payment method, whichever you prefer. You will not need to send the item back.

Change of mind

Because fragrance is a personal-care product, we cannot accept returns of decants, samples or travel sprays once they have been delivered, unless they are faulty. That is exactly why we sell small sizes: you can try a scent for weeks without committing to a full bottle.

Sealed, unopened retail bottles can be returned within 14 days of delivery for a refund of the product price. The bottle must be unused, with its cellophane and packaging intact. Return shipping is paid by the customer unless the item was faulty.